Thank you so much for shopping with us at Pickering Boxwood. We know policies and returns are no fun but we have them here to keep our small business running as smoothly and efficiently as possible.
US Shipping Policy
Orders will ship out within 1-2 business days of order placement. We do not ship on Saturdays, Sundays, or Holidays. Once your merchandise is shipped, orders are usually received within 7 business days.
We hope that you love everything you have purchased but understand that sometimes you may need to return an item.
Items must be smoke-free, perfume-free, unworn, undamaged, and with the original tags still attached.
Seasonal items, sale items, and discount items are FINAL SALE.
Items exchanged or bought with store credit are FINAL SALE.
Items are eligible for your choice of refund or store credit within 14 days of original purchase. After 14 days all sales are final.
Items are eligible to be returned at the store’s location for your choice of exchange, refund or store credit within 14 days of receiving the package. We are able to see when the item is delivered to your provided address.
Items are eligible to be returned via mail for credit to the original form of payment used to make the purchase. Please include packing slip inside your return package. Customer is responsible for return postage.
If you have any questions just give us a call at (901)359-4147. We are happy to help!
Mail-In Return Instructions:
The customer is responsible for the return shipping costs and tracking information.
601 South Mendenhall Rd, Memphis, TN 38117
Please include packing slip inside your return package.
Online Purchase Policy
Please note that all orders are NOT guaranteed. All orders are subject to change based on each item's availability in-store. Items purchased can be out of stock prior to your purchase. We will refund you immediately if unable to fulfill an item and give you a call or text.